Keyboard shortcuts are only possible if you are integrating via APIs, not for iframes. Below is the link to the detailed document explaining the Keyboard shortcuts and usage in details: https://dev.vdocipher.com/playerAssets-docs/1.6.10/manual/keyboard-bindings.html                

Apparent Issue- Black line appearing on the sides of the player/ Huge black margins on videos Cause- The back bars appear on the player because the aspect ratio of the video doesn’t match the video aspect ratio of the player. (e.g 4:3 aspect ratio of the video and 16:9 aspect ratio of the video player). Fix- There will be black bars on online players until the aspect ratio (height/width) of the video exactly matches the aspect ratio (height/width) of the player (e.g 16:9 video with 16:9 video player). Hence, In order to remove any back lines on the video, please…

Cause 1- This usually happens when you are using some cache plugin on the pages where video is embedded and that cache prevents our dynamic URLs from loading. Fix – Please remove any cache plugins from the video page and then try. (E.g. Wp super cache plugin can cause this) Cause 2-  This error  can also occur when an incorrect  “client secret key” is entered in the VdoCipher wordpress/moodle plugin settings or if you had deleted the key from ‘config’ section in vdocipher dashboard Fix-  Please ensure that the “config” section on the vdocipher dashboard also has the key that…

Error Message - License load error: (“code”:6,systemcode”:1212433232) - When connected Mac Safari to HDMI This error means that the connection used was not detected to be secure. Fairplay streaming running on Safari is protected from screen capture. If the connection to HDMI is not secure i.e. either the cable or the screen is not HDCP complaint, then this error will come up. Most devices made in the last 2-3 years are HDCP compliant. There are two solutions for playback - 1. If the TV/monitor is a new model, then try with a different cable. Make sure the connection is not…