Cause 1- This usually happens when you are using some cache plugin on the pages where video is embedded and that cache prevents our dynamic URLs from loading.
Fix – Please remove any cache plugins from the video page and then try. (E.g. Wp super cache plugin can cause this)
Cause 2- This error can also occur when an incorrect “client secret key” is entered in the VdoCipher wordpress/moodle plugin settings or if you had deleted the key from ‘config’ section in vdocipher dashboard
Fix- Please ensure that the “config” section on the vdocipher dashboard also has the key that is being used in the plugin.
If the key is deleted from the config section then in that case, you can generate a new key from the config section and paste it in the Vdocipher plugin settings field. It should resolve the issue.
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