Siddhant Jain

Error message- The Zenplayer gives an error 403 error getting video parameters This error occurs only in Android Zenplayer  Cause- The above issue can happen if you are using some cache plugin on the pages where the video is embedded and that cache prevents our dynamic URLs from loading. The above issue can occur if you are using some cache plugin on the pages where the video is embedded and that cache prevents our dynamic URLs from loading.  Fix- Please remove any cache plugins from the video page and then try. (E.g Wp super cache plugin can cause this)    …

Iframe embed on 3rd party platforms like teachable can not have the email id as a watermark as email details of a user are stored at teachable backend and unless teachable integrates our APIs by partnering with us, it is not possible to do so. So, it is not possible currently. However, timestamp, fixed text, IP address are possible as the watermark via iframe integration on such platforms.  Below is a link to the detailed tutorial explaining the video embedding process for these platforms. Tutorial for iframe embed- https://www.vdocipher.com/blog/embedding-on-other-site-teachable/ The first half of the above tutorial has a video tutorial,…

Error message on Mac Safari browsers–“Browser failed. Please view in updated google chrome browser” Cause- This error only appears in Mac Safari browsers when the Fairplay DRM is not configured. Desktop Mac Safari is not the default recommended browser until Fairplay DRM integration is done. (But ios safari is supported) Fix- Updated Chrome browser has to be used for playback in Mac until Fairplay is integrated. To enable playback in Mac Safari, Apple Fairplay DRM upgrade has to be configured. More details about Apple Fairplay DRM are given below: Apple Fairplay DRM upgrade - VdoCipher provides Google Widevine DRM encryption…

(check video in android browser -chrome or firefox)