• Skip to primary navigation
  • Skip to content
VdoCipher: Secure Video Hosting for BusinessVdoCipher
☰
Sign Up
  • Features
  • Pricing
  • Testimonials
  • About
  • Contact
Login
Sign Up

Android chrome shows error message – “Device/browser couldn’t play video”

Error message on Android phone/tablet – Device/Browser does not support premium content

Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work.

Check 1– Video should be tried to play in recommended browsers (in Android – updated Chrome or Edge). The browser should be updated. Detailed browser recommendations – https://www.vdocipher.com/blog/drm-compatibility-explanation/

Check 2 – Option 1 for resolution:

If the device and browser are updated and from the recommended browsers, then either of the below 2 things can work.

1- Go to chrome and click on the 3 button toggle at the top right> Go to ‘Settings’ > Go to ‘Site settings’

  • Go to the ‘Media’ section
  • Go to ‘Protected content’
  • Make sure that it is ticked as ‘allowed’.

Screenshot attached.

2-If the above doesn’t work, then the user can try switching off and switching on the device.

Check 3 – 

2 other popular browsers which may support Widevine HTML playback on android and can be tried are updated ‘Firefox’ & ‘Edge’. User can try them. 

Check 4 -Only After following the above 3 checks,  If the issue is still observed then please contact our team at support@vdocipher.com with the below details.
Please send us the following details-
1. Video ID
2. Device, OS, and browser details where the issue is observed.
3. Page access of the embedded video
4. IP address – check the issue again and immediately after that check the IP in google by searching – My IP on google, We will check that IP in logs.

 

 

Supercharge Your Business with Videos

At VdoCipher we maintain the strongest content protection for videos. We also work extremely hard to deliver the best viewer experience. We'd love to hear from you, and help boost your video streaming business.

Free 30-day trial →
Recent Blogs
  • Learning Management System 101: All You Need To Know
  • Cloud Streaming and Cloud Video Platform: A Guide for Modern Media
  • CMAF Streaming Guide to Enhance Video Delivery and User Experience
  • Top LMS (Learning Management System) Platforms, Pros, Cons & User Reviews
  • CENC Common Encryption Methods and Algorithms Guide
  • How to Create & Sell Your Online Video Course – Complete Guide
  • What is DRM Technology, its Working & Video Content Protection Types
  • Video Hosting for WordPress: Secure Customisable Player Plugin
Popular Blogs
  • How many use easy video download piracy tools ?
  • Apple FairPlay DRM: Video Protection on iOS & Safari
  • 12 Video Piracy Statistics, 6 Prevention Methods
  • Elearning Video Protection: Ensure Piracy Protection of Your Videos
Navigation
  • Home
  • Glossary
  • Features
  • About Us
  • Pricing
  • FAQs
  • Terms
  • Privacy Policy
  • Contact US
Industry
  • Education and Training
  • Media and Entertainment
  • DRM and Antipiracy
  • APIs for Developers
  • Video Hosting and Marketing
  • Widevine DRM
  • Video DRM
  • Google DRM
  • DRM license Server
  • Custom Video Player
  • <
Follow Us
We are Amazon AWS Technology Partner for Secure Video Hosting for Business
We use Akamai CDN for Secure Video Streaming for Business

© 2023 VdoCipher Media Solutions Pvt. Ltd.