Viewers and unable to see the video in a screen-sharing session
Cause- The videos embedded through our services are DRM encrypted. This ensures that no hack/downloader can grab or share the video. This is the reason the user is unable to present the video through screen sharing. The Chrome browsers on certain computers can prevent screen recording/sharing owing to security. Many don't prevent it, but many can prevent it. What to do – You can try playing the video in the Firefox browser on the computer and then try to share your screen, it might work as Firefox usually doesn't prevent screen sharing. In case both chrome and firefox sharing are…
60072014: Domain not allowed
Error message - 60072014: Domain not allowed Cause- This error occurs if you have configured domain restrictions wrongly or are checking on website where the video was not supposed to play. Due to this, the server is not allowing other domains to play the video. If you want to play your content, kindly use the below syntax for domain restriction setting and put your website domain name instead of "mysite.com" in example. Fix- Below are the Domain Restriction Settings Guidelines: Account Level Domain Restriction can be done from Dashboard Config section here - https://www.vdocipher.com/dashboard/config Kindly put a simple domain name…
1002 Network Error
Error message- Received error "1002. Network Error". Causes- The error 1002 means that a network HTTP request failed without any status code. This could mean a connection timeout or any other connectivity issue. This is usually a temporary error. Fix for Desktop/Laptop and Android Phone or Tablet Please ensure that their Chrome browser is updated. You can also check in chrome incognito window and also in Firefox browser, video might play without an issue. Try changing the network if available and see if the error appears again. Sometimes, simply activating and then disabling airplane mode can also reset the network. …
Error 413/403 when uploading the poster image
Error message- Error 403/413 when uploading the poster image Cause- Error 413/403 means the uploaded poster size is quite large. Fix- This error can be fixed by reducing the poster size to something within 1 MB by using any online resizing tool. .
Watermarks goes out of the scope of the video portion
Issue- Watermarks goes out of the scope of the video Cause- Since each video aspect ratio is different, thus watermark can sometimes go out of the main video portion for some video Fix- Below suggestion can overall improve watermark security and mark the watermark visible for most video duration. Decrease 'skip' & Increase 'interval' parameter. (E.g make skip 1000 or 2000, interval as 5000 or 10000 ). This will make the watermark move more quickly and will be visible for most video duration. All watermark parameter details are explained here - https://www.vdocipher.com/blog/2014/12/add-text-to-videos-with-watermark