Error message-  Received error “1002. Network Error”.

Causes- The error 1002 means that a network HTTP request failed without any status code. This could mean a connection timeout or any other connectivity issue. This is usually a temporary error.

Fix for Desktop/Laptop and Android Phone or Tablet

1. Please ensure that their Chrome browser is updated. You can also check in chrome incognito window and also in Firefox browser, video might play without an issue. 
2. Try changing the network if available and see if the error appears again. Sometimes, simply activating and then disabling airplane mode can also reset the network. 

If the above doesn’t solve the problem, then please reach out to support@vdocipher.com with the below details

1. Are other videos playing? Or do they give the same error message? (If only 1 video has an error, please share the video id)
2. Does issue happen at very start of video or somewhere in middle of video ?

Fix for IOS 

1. Try changing the network if available and see if the error appears again. Sometimes, simply activating and then disabling airplane mode can also reset the network. 

If the above doesn’t solve the problem, then please reach out to support@vdocipher.com with the below details

1. Are other videos playing? Or do they give the same error message? (If only 1 video has an error, please share the video id)
2. Does issue happen at very start of video or somewhere in middle of video ?