Please search for your issue in the page and check the tutorial video for resolving it.
- VdoCipher Status Page (for any current issue)
- List of all compatible browsers on devices
- Mac Safari issue: “Browser failed. Please view in updated google chrome browser”
- Android Issue: ‘3016 or 3015- ERROR PARSING/PROCESSING VIDEO’
- Desktop Issue: ‘3016 or 3015- ERROR PARSING/PROCESSING VIDEO’
- Desktop/Laptop- ‘Device/browser does not support premium content’ Or ‘Device/browser update: 6002’
- Android chrome shows error message -‘6002 Device browser doesn’t support premium content’ Or ‘Device/browser couldn’t play video’
- 1002 Network Error
- Android Message: ‘Click on Play’ & trying to play via Zenplayer app
- Zenplayer App prompt on Android
- Message on IOS Safari – ‘Click to Play’ (And then clicking on it opens a new tab and then plays/not plays)
- WordPress embed issue via plugin: ‘Error code 60072013 Time Expired’
- Issues with static watermark in right/bottom corner of player.
- Multiple video quality option not showing on player.
- Error message on Desktop/Android/IOS – “ ISP could not resolve hostname”
- Error on Desktop/Android– Viewer clicks on the play button and nothing happens.
- Processing/Upload issue: “ Verifying upload” for too long ( longer than 1 min) on dashboard
- Video upload taking too long or failing to upload.
- Video processing/encoding taking too long.
- WordPress plugin embed issue ” Video not Found”
- Error “To play this video, update from settings> General> Software update”.
- Error Message: 60072018 – License verification failed.
- Error 413 when uploading the poster image
- 60072014: Domain not allowed Issue
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