• Skip to primary navigation
  • Skip to content
VdoCipher: Secure Video Hosting for BusinessVdoCipher
☰
Sign Up
  • Features
  • Pricing
  • Testimonials
  • About
  • Contact
Login
Sign Up

ISP could not resolve hostname: Issue Tutorial

Error message- ISP could not resolve the hostname. Try another internet connection.

Cause– Either the Internet provider of viewer has conflicts with our Amazon CDN. Or the Issue is sometimes seen in Chinese browsers due to Chinese encoding settings in browsers. 

Solution –

  1. If you are from the Chinese language region, kindly contact us. We are working on releasing a solution for this issue. For other users, follow below –
  2. Try changing the ISP provider if possible.
  3. Try using a different compatible browser (If using chrome in desktop/android then try using firefox or edge, and vice versa. On IOS only Safari is the recommended browser, but Chrome can be tried in case of this issue). User should also try in incognito mode of browser. 
  4. If the above two solutions don’t work and you are also not from the Chinese language region, please contact us on support@vdocipher.com.

  

 

Supercharge Your Business with Videos

At VdoCipher we maintain the strongest content protection for videos. We also work extremely hard to deliver the best viewer experience. We'd love to hear from you, and help boost your video streaming business.

Free 30-day trial →
Schedule Demo Link
Recent Blogs
  • History of YouTube – How it All Began & Its Rise
  • Premium Video on Demand (PVOD) Platforms Vs Traditional VOD
  • VOD OTT Difference in Workflow Fundamentals and Technology
  • Top 9 Video Conferencing Platforms In 2023
  • CENC Common Encryption Methods and Algorithms Guide
  • Top 11 Video Course Platform In 2023
  • DRM Platforms Importance & Implementation Guide for Video Production
  • Everything you need to know about Netflix Password Sharing Crackdown
Popular Blogs
  • How many use easy video download piracy tools ?
  • Apple FairPlay DRM: Video Protection on iOS & Safari
  • 12 Video Piracy Statistics, 6 Prevention Methods
  • Elearning Video Protection: Ensure Piracy Protection of Your Videos
Navigation
  • Home
  • Glossary
  • Features
  • About Us
  • Pricing
  • FAQs
  • Terms
  • Privacy Policy
  • Contact US
Industry
  • Education and Training
  • Media and Entertainment
  • DRM and Antipiracy
  • APIs for Developers
  • Video Hosting and Marketing
  • Widevine DRM
  • Video DRM
  • Google DRM
  • DRM license Server
  • Custom Video Player
Follow Us
We are Amazon AWS Technology Partner for Secure Video Hosting for Business
We use Akamai CDN for Secure Video Streaming for Business

© 2023 VdoCipher Media Solutions Pvt. Ltd.