Welcome to VdoCipher Support FAQ

How Can We Help

Video Encryption & Security


  • How much security does VdoCipher provide ?

    VdoCipher provides security through its custom technology based on encryption and authentication. No Internet based downloader can download & play videos from VdoCipher. You can try using any tool and try to play the file, it will not play as it is encrypted with DRM. Additionally , VdoCipher can provide dynamic watermarking to prevent redistribution through screen captures. Some details on DRM security is here

  • How to implement viewer specific watermarking feature ?

    Please check this link for watermark implementation. A sample implementation with HTML5 player is also here. User ID, IP address and Email ID can be set as moving/ static watermark.

  • Does VdoCipher provide domain/URL whitelisting?

    The plugins & API integration default include URL whitelisting. For iframes, you can add whitelist for your website from the video embed settings. A sample demo is here.

  • Can I restrict my users based on total watch time ?

    You can do so with little bit of code as shown in sample here. We provide codes to calculate total watch time during a playback session.

Integrating VdoCipher


  • How do I integrate VdoCipher with WordPress?

    We have a plugin for WordPress. Here is a blog explaining the integration.

  • I want to embed videos on my site made in PHP/ASP/.NET/Ruby on Rails /NodeJS/React. How can I do so ?

    We have dynamically generated embed codes for secure integration. Please click on Embed button below a video in the dashboard to get the embed code. Check out our API page for more details

  • How can I get support to help VdoCipher integrate with my site ?

    VdoCipher support is just a mail away. Mail us your query at support@vdocipher.com. We would be happy to help you out.

  • How do I integrate VdoCipher with Moodle?

    We have a Moodle plugin for playing secure videos. We make regular updates to our player versions. Please contact us for support with integration

  • How do I find iframe to embed in my HTML website ?

    We recommend you to use our plugins & APIs for better customisable experience. But if it is necessary, we do provide an iframe with whitelist option to embed. Please click on the embed button below any of your video in dashboard to generate the iframe. Here is a demo tutorial. Please only use your site domain without any HTTP/HTTPS/www for whitelist. E.g Use mysite.com as whitelist option.

  • The whitelist option with iframe does not work for me. Please guide.

    Please only use your site domain (no HTTP, HTTPS, www for whitelist). E.g , use mysite.com as whitelist option. (Not www.mysite.com, or Not http://www.mysite.com )

  • I want to share my uploaded video to a user, I don’t have a website. How can I do so ?

    Please check the embed button below the video in dashboard. Click on embed, go to quick Embed option. Select the parameters. Generate URL. Select the page option , here you can see the video page URL. This plays secure video which cannot be downloaded.

  • My embedded video is playing in Flash instead of HTML5, what can I do ?

    Please ensure that the videos are embedded onto your site with HTTPS domain or localhost. The HTML5 player security works only in HTTPS/localhost. HTTP domains cant support HTML5 secure player

  • Does VdoCipher integration include Server & CDN ?

    Yes, we use top tier servers including AWS , Google servers & AWS CloudFront, Akamai CDN for streaming.

  • I have some requirements which are not mentioned anywhere on site. Can VdoCipher help me out?

    Yes, we would be happy to hear from you at support@vdocipher.com

Using VdoCipher


  • How does buffer retention feature minimize the costs for me or the viewers ?

    Unlike any other player on web, VdoCipher conserves buffer when the viewer seeks back or forth. This ensures minimal bandwidth usage for both the final viewer as well as you. As bandwidth directly relates to cost, it helps you to minimize your costs while ensuring a smooth playback.

  • I am expecting heavy traffic on my site. Can VdoCipher ensure a smooth video streaming experience to my users across the globe ?

    Whether you consume 10 GB or 10 TB everyday, VdoCipher's infrastructure is fully scalable and robust to handle any peaks. VdoCipher uses top tier CDNs such as AWS Cloudfront and Akamai to efficiently deliver content globally. This ensures a pleasant streaming experience for all demographics and internet speeds.

  • How can I upload my videos to VdoCipher ?

    You can upload videos directly from your desktop or from Dropbox/URL/ftp/Google Drive. You can also choose to use our APIs for automatic video upload.

  • Can I rename the videos once I have uploaded them ?

    Yes, you can easily rename your videos using video settings option in dashboard. There is a tagging feature to categorise videos. Multiple tags can be added to same video.

  • I want to sell video course on my site. How can VdoCipher help in hosting smooth and secure platform to sell courses?

    We have some tutorials on themes and plugins used along with WordPress to build such site. Here are some useful links

Custom Player


  • Can I customize the player features ?

    The player is available in single color by default, you can customise it with some code. Please look at the player page for all player features & customisation.

Analytics


  • I want to know which of my videos are performing well and which are not. Can I use VdoCipher to know that ?

    Yes, VdoCipher provides report on video playbacks, bandwidth & storage consumption to gauge your performance . You can choose the duration over which you can watch the detailed usage reports. The analytics can be seen in the Dashboard here. There is a Detailed Reports button on the left side of this page to provide you data on Realtime views and top videos and user views classified by browsers and cities.

Pricing, Payments and Bandwidth


  • How much bandwidth and storage is included in the free trial ?

    Free trial is valid for 30 days, 10 videos, 5 GB bandwidth as limit.

  • Are the plans annual or monthly? Is the bandwidth annual or monthly?

    All the plans on pricing page are for annual basis. The bandwidth mentioned is also on yearly basis. We don’t automatic deduct your card for annual payments, you need to pay manually each year.

  • Can I pay through means other than paypal ?

    The paypal check out option also provides an option to pay directly from a card. If you are from India or a country where you are not able to pay directly using credit card/paypal, contact us to get bank details for direct online transfer.

  • Is there any taxes extra apart from pricing ?

    Only if you are from India, GST at 18% is applicable apart from the pricing.

  • Can I pay separately for bandwidth and storage ?

    Firstly, You need to choose one of the available plans. Then you can ask us for some extra bandwidth or storage over it. We can thus make custom plans for you. The overage pricing for bandwidth and storage is already mentioned in each of the plan details.

  • How is bandwidth calculated?

    Bandwidth is calculated as the total data transferred for video streaming . If a 200 MB video is played 10 times a day, then bandwidth consumed would be 200MB*10 = 2 GB . Please note that actual size of online video generally varies from what you upload. We mostly reduce the video sizes for online playback & never increase video sizes higher than the default uploaded.

  • How is the storage calculated?

    Storage is defined as the sum total sizes of the videos you upload and the encrypted versions we create for online playback. Please note that we need to create high secure different encrypted files for Desktop, android and ios. Thus, the actual storage generally varies anywhere from 2-3 times of what you upload.

  • How is ‘hours of streaming’ estimated ? Is the pricing based on bandwidth or ‘hours of streaming’.

    The actual pricing is based on bandwidth. Hours of streaming is based on 500 kbps of video size which is generally quite good for lecture content. For Movie content, the sizes can vary from 900 to 1000 kbps, thus the hours of streaming estimate can be halved.

  • How can I get discounts for pricing?

    If you are planning to buy bandwidth and storage credits of plans greater than that mentioned on pricing page, we would provide discounts for such bulk purchases. Please contact us at support@vdocipher.com

  • How can I estimate how much bandwidth will I require?

    If you are unable to estimate bandwidth and storage for your use case, please ping us at support@vdocipher.com, we will help you estimate the numbers based on certain questions.

  • What happens if my bandwidth/storage credit goes to zero?

    Your videos will NOT suddenly stop playing. Before the credit reaches to zero, we shall try to tell you with email notification. If your credit goes to zero, the bandwidth and storage will be charged with negative balance till the overage limit.

  • What is the overage limit if the credits goes to zero and videos continue playing?

    The overage limit is determined with your usage of the service. The overage limit is zero in case of free plan and increases as you keep using VdoCipher.

  • How often is the account data updated?

    The bandwidth and storage credit are updated daily.