{"id":4730,"date":"2019-10-17T14:46:22","date_gmt":"2019-10-17T14:46:22","guid":{"rendered":"https:\/\/www.vdocipher.com\/blog\/?page_id=4730"},"modified":"2021-06-24T22:11:57","modified_gmt":"2021-06-24T22:11:57","slug":"desktop-ios-browser-issue","status":"publish","type":"page","link":"https:\/\/www.vdocipher.com\/blog\/desktop-browser-issue\/","title":{"rendered":"Desktop issue: &#8216;Device\/browser does not support premium content&#8217; Or &#8216;Update Device\/browser&#8217;"},"content":{"rendered":"<p><strong>Error message on Desktop\/Laptop &#8211; &#8216;Device\/browser does not support premium content&#8217; or &#8216;Device browser update: 6002&#8217;<\/strong><\/p>\n<p><b>Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work.<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><b>Check 1<\/b>&#8211; Video should be tried to play in recommended browsers (in Laptop &#8211; updated Chrome, Firefox, or Edge). The browser should be updated. <a href=\"https:\/\/www.vdocipher.com\/blog\/drm-compatibility-explanation\/\" target=\"_blank\" rel=\"noopener\">Detailed browser recommendations<\/a> &#8211;\u00a0<\/p>\n<p><b>Check 2- <\/b>If the chrome and device are updated and from the recommended browsers, then try below &#8211;<\/p>\n<p>Go to chrome and click on the 3 button toggle at the top right&gt; Go to \u2018Settings\u2019 &gt; Go to \u2018Site settings\u2019\u00a0<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Go to the \u2018Media\u2019 section<\/li>\n<li style=\"font-weight: 400;\">Go to \u2018Protected content\u2019<\/li>\n<li style=\"font-weight: 400;\">Make sure that it is ticked as \u2018allowed\u2019.<br \/>\nOr you can open this directly in your chrome tab &#8211; chrome:\/\/settings\/content\/protectedContent?search=protected+content<\/li>\n<\/ul>\n<p><b>Check 3 &#8211;<\/b><b><br \/>\n<\/b>If you have already tried in chrome, then please try in updated Firefox or Edge and in incognito mode. <br \/>\nIf you had earlier tried in some other browser, then please try in updated Chrome in incognito mode.<br \/>\nIn summary &#8211; kindly try 2 at least 2 browsers (One chrome and another anyone out of Edge &amp; Firefox) and try in the Incognito tab.<br \/>\n<br \/>\n<b>Check 4<\/b> -After following the above checks,\u00a0 If the issue is still observed then please contact our team at support@vdocipher.com with the below details.<br \/>\nPlease send us the following details-<br \/>\n1. Video ID<br \/>\n2. Device, OS, and browser details where the issue is observed.<br \/>\n3. Page access of the embedded video<br \/>\n4. IP address &#8211; check the issue again and immediately after that check the IP in google by searching &#8211; <b>My IP<\/b> on google, We will check that IP in logs.\u00a0<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Error message on Desktop\/Laptop &#8211; &#8216;Device\/browser does not support premium content&#8217; or &#8216;Device browser update: 6002&#8217; Kindly follow below checks one by one. All checks may not be required, one should go to next check if the previous check did not work. &nbsp; Check 1&#8211; Video should be tried to play in recommended browsers (in [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":{"0":"post-4730","1":"page","2":"type-page","3":"status-publish","5":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.0 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Desktop issue: &#039;Device\/browser does not support premium content&#039; Or &#039;Update Device\/browser&#039; - VdoCipher Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.vdocipher.com\/blog\/desktop-browser-issue\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Desktop issue: &#039;Device\/browser does not support premium content&#039; Or &#039;Update Device\/browser&#039;\" \/>\n<meta property=\"og:description\" content=\"Error message on Desktop\/Laptop &#8211; &#8216;Device\/browser does not support premium content&#8217; or &#8216;Device browser update: 6002&#8217; Kindly follow below checks one by one. 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